Reference

dewa01 Privacy Policy: What We Collect and Why

The dewa01 Privacy Policy outlines exactly what personal information we collect when you open an account, make a deposit via DANA or QRIS, and access the lobby —…

Account data protectedDANA & QRIS deposit records securedNo third-party data salesCookie controls availableRetention policy explained
Browse All Games Read FAQ
dewa01 dewa01 Privacy Policy: What We Collect and Why
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your personal data — including how to request a copy, ask for deletion, or report a concern — our support team is reachable through three direct channels. Our agents handle privacy requests alongside account and payment queries, so you can raise a data question at the same time you check a QRIS withdrawal status. Response times for privacy requests are typically within 24 hours on business days.

Team online

Live Chat

Available around the clock directly from your account dashboard. Reference your registered phone number so our team can locate your data record immediately.

Email Support

Send a written privacy request to our support address. Include the account phone number and the specific data you are asking about for a faster resolution.

Help Centre

The Help Centre inside your account contains a dedicated privacy request form. Complete it after login so your identity is verified before any data change is processed.

DATA HANDLING STANDARDS

Six Ways We Handle Your Data Responsibly

From the moment you complete phone verification through to your first OVO or GoPay deposit, we apply consistent data-handling practices.

Encrypted Storage

All account data — including wallet identifiers for DANA, OVO and QRIS — is stored in encrypted form. Encryption keys are rotated regularly and access is logged at every entry point.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure lobby page performance. You can adjust cookie preferences in your account settings without affecting your ability to deposit or withdraw.

Data Retention

Transaction records — including bank transfer and virtual account logs — are retained for the period required by applicable financial regulations. Non-transactional data such as device logs is purged after 12 months of account inactivity.

Third-Party Sharing

We share data only with payment processors required to complete your GoPay or QRIS transaction and with identity-verification partners. No marketing partners receive your personal information.

Account Security

Phone verification is required before any account access is granted. If our systems detect a login from an unrecognised device, we apply an additional verification step before the session proceeds.

Your Rights

You may request to view, correct or delete your personal data where local law permits. Submit the request through the Help Centre form or via email; we aim to respond within one business day.

Common Questions About the dewa01 Privacy Policy

The questions below address what real account holders ask about data collection, storage and their rights under the dewa01 Privacy Policy. If your question is not here, the Help Centre or live chat can give you a direct answer tied to your specific account.

We collect your registered phone number, device identifiers and the wallet details you link — such as DANA or OVO — during account setup. We also log your session activity to protect your account from unauthorised access.

Yes. Payment data from QRIS and GoPay transactions is recorded and encrypted as part of your account history. This data is shared only with the payment processor needed to complete or verify your transaction.

Transaction records, including bank transfer and virtual account logs, are kept for the period required by applicable regulations. Device and session logs not tied to financial transactions are deleted after 12 months of inactivity.

Yes, where local law permits. Submit a data-access request through the Help Centre form after logging in, or email our support team with your registered phone number. We aim to respond within one business day.

No. We do not sell or share your personal data with advertising or marketing partners. Data is shared only with payment processors — such as those handling DANA or virtual account transfers — and identity-verification services.

Use the privacy request form in the Help Centre or contact live chat. After we verify your identity via your registered phone number, we will process your deletion request in line with our retention obligations under applicable law.

The full Privacy Policy is available at dewa01.click/privacy-policy/. It is also linked in the account footer on every page. The policy is updated when our data practices change, and the revision date appears at the top of the document.

Related Pages

dewa01 Indonesia Access guide FAQ About Us Account information